Customer Service Coordinator in Palmyra, WI

Compensation:commensurate with experience

Experience:All experience levels will be considered

Hours:8 AM - 5 PM Monday - Friday, No Weekends

Job Description

Do you enjoy the challenge of meeting deadlines and working in a team environment? We are looking for Customer Service candidates to work in our Palmyra, WI facility. Take and enter customer orders. Communicate with necessary parties regarding customer requirements. Assist with internal and external shipping demands. Room for growth within the company. Salary is dependent on experience. Apply today.

Education Requirements:

High School Diploma
Two year (or more) college degree preferred, but not required

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Duties and Responsibilities:

Take and enter customer orders into system
Prepare weekly stock list and batch tickets to maintain stock list
Send daily sales report to CEO
Set up new customer accounts
Prepare and maintain records of pro forma invoices and price quotes
Provide data sheets to customers
Expedite, change, or cancel customer orders as necessary
Communicate changes in customer orders to production, purchasing, and shipping as necessary
Send confirmation to customer on all orders, order changes and order cancellations
Work with customer on Return Material Authorizations
Negotiate pricing with freight lines on inbound/outbound traffic
Schedule pickups for domestic and international shipments
Source traffic quotes when requested
Request and send instructions to customers on Letters of Credit
Provide routing information for wire transfer to customer
Determine amount of samples to be mades

Knowledge, Skills & Abilities:

Strong interpersonal and communication skills
Ability to prioritize and work independently
Good analytical and problem-solving skills
Basic computers skills, including the Microsoft Office Suite

Benefits:

Medical (Epic Resins pays up to $1,500 of deductibles), Dental, Vision, School Tuition
401k Matching (25% up to 15% of wages) - After 90 days from hire
Opportunity to earn Annual Bonus
Monthly fuel reimbursement of $150
Paid time off: starting after the first year worked, 10 days