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Customer Service Coordinator in Palmyra, WI

Compensation:commensurate with experience

Experience:All experience levels will be considered

Hours:8 AM - 5 PM Monday - Friday, No Weekends

Job Description

We are looking for candidates to work in our Palmyra, WI facility. Takes customer orders via telephone and email. Enters customer orders into the computer system. Communicates with all parties necessary regarding customer requirements.

Education Requirements:

High School Diploma or GED
Two year (or more) college degree preferred but not required

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Duties and Responsibilities:

Enter customer orders into computer
Enter and commit batch tickets
Prepare weekly stock list and prepare batch tickets to maintain stock list
Send Daily Sales Report to CEO
Set up new customer accounts by working with customer and sales dept.
Prepare and maintain records of price quotes
Provide MSDS and Data Sheets to customers
Expedite change, or cancel customer orders as necessary
Communicate changes in customer orders to Production, Purchasing, and Shipping as necessary
Send confirmation to customer on all orders, changes in orders, and cancelled orders
Work with customer on RMA disposition
Prepare and send Pro Forma Invoices to customers

Knowledge, Skills & Abilities:

Good communication skills
Basic computer skills and knowledge of Microsoft Office Suite
Good at problem solving, multi-tasking, and the ability to prioritize tasks

Benefits:

$500 sign-on bonus after the first 90 days of employment
Medical (Epic Resins pays up to $1,500 of deductibles), Dental, School Tuition
401k Matching (25% up to 15% of wages) - After 90 days from hire
Opportunity to earn Annual Bonus
Monthly fuel reimbursement of $150
Paid time off: starting after the first year worked, 10 days