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Customer Service Coordinator in Palmyra, WI

Compensation:commensurate with experience

Experience:All experience levels will be considered

Hours:8 AM - 5 PM Monday - Friday, No Weekends

Job Description

Job Description

We are looking for candidates to work in our Palmyra, WI facility. Takes customer orders via telephone and email. Enters customer orders into the computer system. Communicates with all parties necessary regarding customer requirements. 

Education Requirements:

  • High School Diploma or GED
  • Two year (or more) college degree preferred but not required
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Duties and Responsibilities:

  • Enter customer orders into computer
  • Enter and commit batch tickets
  • Prepare weekly stock list and prepare batch tickets to maintain stock list
  • Send Daily Sales Report to CEO
  • Set up new customer accounts by working with customer and sales dept.
  • Prepare and maintain records of price quotes
  • Provide MSDS and Data Sheets to customers
  • Expedite change, or cancel customer orders as necessary
  • Communicate changes in customer orders to Production, Purchasing, and Shipping as necessary
  • Send confirmation to customer on all orders, changes in orders, and cancelled orders
  • Work with customer on RMA disposition
  • Prepare and send Pro Forma Invoices to customers

Knowledge, Skills & Abilities:

  • Good communication skills
  • Basic computer skills and knowledge of Microsoft Office Suite
  • Good at problem solving, multi-tasking, and the ability to prioritize tasks

Benefits:

  • $500 sign-on bonus after the first 90 days of employment
  • Medical (Epic Resins pays up to $1,500 of deductibles), Dental, School Tuition
  • 401k Matching (25% up to 15% of wages) - After 90 days from hire
  • Opportunity to earn Annual Bonus
  • Monthly fuel reimbursement of $150
  • Paid time off: starting after the first year worked, 10 days