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Customer Service Coordinator in Palmyra, WI

Compensation:commensurate with experience

Experience:All experience levels will be considered

Hours:8 AM - 5 PM Monday - Friday, No Weekends

Job Description

Job Description

Do you enjoy the challenge of meeting deadlines and working in a team environment? We are looking for Customer Service candidates to work in our Palmyra, WI facility. Take and enter customer orders. Communicate with necessary parties regarding customer requirements. Assist with internal and external shipping demands. Room for growth within the company. Salary is dependent on experience. Apply today. 

Education Requirements:

  • High School Diploma
  • Two year (or more) college degree preferred, but not required
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Duties and Responsibilities:

  • Take and enter customer orders into system
  • Prepare weekly stock list and batch tickets to maintain stock list
  • Send daily sales report to CEO
  • Set up new customer accounts
  • Prepare and maintain records of pro forma invoices and price quotes
  • Provide data sheets to customers
  • Expedite, change, or cancel customer orders as necessary
  • Communicate changes in customer orders to production, purchasing, and shipping as necessary
  • Send confirmation to customer on all orders, order changes and order cancellations
  • Work with customer on Return Material Authorizations
  • Negotiate pricing with freight lines on inbound/outbound traffic
  • Schedule pickups for domestic and international shipments
  • Source traffic quotes when requested
  • Request and send instructions to customers on Letters of Credit
  • Provide routing information for wire transfer to customer
  • Determine amount of samples to be mades

Knowledge, Skills & Abilities:

  • Strong interpersonal and communication skills
  • Ability to prioritize and work independently
  • Good analytical and problem-solving skills
  • Basic computers skills, including the Microsoft Office Suite

Benefits:

  • Medical (Epic Resins pays up to $1,500 of deductibles), Dental, Vision, School Tuition
  • 401k Matching (25% up to 15% of wages) - After 90 days from hire
  • Opportunity to earn Annual Bonus
  • Monthly fuel reimbursement of $150
  • Paid time off: starting after the first year worked, 10 days