Contract Manufacturer Using Electronic Potting Compound Partners with Epic Resins for Quality
Epic Resins Builds Long Term Partnership Working in Conjunction With Overseas Contract Manufacturer and North American OEM Design Staff
A contract manufacturer in China was experiencing problems with their current electronic potting compound used in automotive control module production. The contract manufacturer was facing quality issues due to inconsistencies in the potting compound they were receiving, greatly affecting productivity. The contract manufacturer was unable to work with such a poor quality potting compound and was not receiving any help from the current supplier to resolve the material and processing issues. Due to the electronic potting compound quality issues, the OEM was experiencing long lead times which were disrupting production. On top of these potting compound quality issues, these manufacturers were overpaying. After receiving no help from their current supplier to resolve these issues, the contract manufacturer turned to Epic Resins for a solution.
Understanding the Problem - Finding the Solution
Epic Resins communicated with both the overseas contract manufacturer and the local North American OEM design staff to understand their problems and develop a solution. With in-house capabilities, Epic Resins was able to clone a wet sample and replicate the production process, aiding in the troubleshooting process. Because of in-house laboratory capabilities, Epic Resins was able to resolve the quality issues associated with the product and the process, shortening lead times, and saving the manufacturers money.
With customer service in both North American and across the globe, Epic Resins was able to work directly with the contract manufacturing group in China and the OEM’s design staff to develop a successful production program. Epic Resins worked directly with the OEM’s engineering facility and with support in the contract manufacturers local language, Epic Resins China Representative trained the contract manufacturing group on the new streamlined process and how to properly handle and use the polyurethane potting compound.
Global Support for Superior Business to Business Communication
With local support globally, outstanding customer service, business to business communication, and unique custom epoxy and polyurethane formulation capabilities and knowledge, Epic Resins is the preferred polyurethane electronic potting compound supplier for this automotive control module manufacturer. Epic Resins is currently continuing the relationship with the contract manufacturer, helping them establish a process for another product line that is scheduled to launch in Q1 of 2011.
Epic Resins has become the preferred electronics potting compound supplier worldwide because of our focus on a technically trained and knowledgeable sales staff, experienced chemists complimented with a state-of-the-art laboratory, and outstanding manufacturing efficiency to get you the product you need. Epic Resins works directly with CM’s and OEM’s worldwide helping develop successful production processes.
Contact Epic Resins, 800.242.6649 or Request A Quote for potting compounds in a wide variety of viscosities, mix ratios, electrical and physical properties. No matter what the potting compound need or location of the contract manufacturer or OEM, Epic Resins will custom formulate an epoxy resin or polyurethane product to meet your exact production needs.